Whether this is your first time or tenth time searching for a cleaning service that works for you, you know this is a real challenge. And we get it. It can be very unnerving giving strangers keys and access to your home. In the words of Dan DiClerco of HomeAdvisor, “Having a housekeeper is a luxury, but so worth it,” yet he adds, “expect to spend time to find the right person.” With Helping Hands, a cleaning service in which you can have full confidence, you can put an end to your worrisome search.
Why Choose Helping Hands Over A Private Individual?
Safety
In addition to providing you the satisfaction of a beautifully cleaned home, Helping Hands makes your safety a top priority. Before hiring our employees, they are screened with a background check to ensure they can be trusted to enter your home.
Reliability
Not only do we ensure your safety, we also provide service you can rely on. Since we began our business in 2001, we have always strived to show up on time for each and every scheduled cleaning. If you hire a private individual to clean your home before a big family party you are hosting, you will be out of luck if they suddenly cancel your appointment.
Insurance
As a top, professional cleaning company, Helping Hands also carries liability, property and worker’s compensation insurance, which is usually not the case with private individuals. Should one of our employees be injured on the job or break something in your home, our insurance will cover the loss.
Personalized Service
You may think that with a professional company you won’t have the same personalized experience you do with an individual, where you can to ask for extra tasks to be done, such as folding laundry or doing dishes when you are busy. This isn’t the case with Helping Hands. Although we have over 600 clients, our mission is to treat everyone with a personal approach. We have an incredible office staff that communicates directly with our cleaning teams in order to accommodate all your requests and concerns.
Peace of Mind
We look forward to being able to provide you with peace of mind in knowing that your home will be professionally cleaned by a reliable, trustworthy, and personable company.
7 Criteria for Choosing A Cleaning Service
- 1. Avoid choosing a cleaning service based purely upon price. Be wary of vendors who:
- Give you a quote and then want more money when they arrive at your home to start cleaning.
- Use unscreened or uninsured employees they cannot, by law, train (independent contractors).
- Use poor quality cleaning products and equipment.
- Request A Written Quote
The best cleaning services provide written quotes and offer multiple packages of service, such as 6-month and 1-year service agreements. They may also offer additional services through their certified affiliates.
- Ask For A Money Back Guarantee
Helping Hands is so confident in the quality of our services that if you are not happy we will clean your home again until you are happy, or fully refund your money AND write a check of equal amount to a charity of your choosing.
- Request Testimonials From Other Clients.
- Verify Credentials.
Make sure it is a member of ARCSI (Association of residential Cleaning Services International) or ISSA (The Worldwide Cleaning Industry Association).
- Verify Insurance
Make sure the cleaners who will be in your home or office are insured for theft, breakage, damage and are covered by worker’s compensation. Also confirm that they have been pre-screened for criminal activity and drug use.
- Check Cleaning Equipment
Make sure your cleaning company is using all of the current cleaning techniques and tools, such as:
- Aprons to ensure all necessary cleaning tools are easily available.
- Long dusters to consistently remove cobwebs from ceiling corners.
- Vacuums to draw dust and dirt from floors, not brooms, which simply spread the dirt and dust throughout the air again.
- Feather dusters, which remove dust from plants, crevices and light fixtures.
5 Reasons To Choose Helping Hands Over Competitors
Helping Hands: In order to hire the best employees, we administer a personality test, run a Federal and State background check for misdemeanors and felonies, and perform a pre-employment drug test. We interview as many as 10-15 applicants before we find the right candidate.
Competitors: Most companies hire the first person who walks in the door. They do not perform a personality test, a background check or a drug test.
Helping Hands: We have a considerably lower turnover rate than industry standards, with many of our cleaners having worked for us 8 years or more. Much of our success is due to great wages and bonuses, flexible scheduling, good benefits, and personal and career development.
Competitors: Our competitors have as much as a 400% turnover rate due to percentage pay, overworking cleaners by over-scheduling, no paid vacation or benefits, and most important, no time spent with employees developing their careers.
Helping Hands: Or employees are paid hourly and not given more homes than they can responsibly handle in a professional manner each day. Our goal is to keep our employees for a lifetime, not wear them out in a day.
Competitors: The majority of our competitors cleaners are paid by percentage, which guarantees the company’s net profit.
Helping Hands: We have successfully served hundreds and hundreds of clients since our beginnings, because we deliver quality service every time we clean, not just the first couple of times. Many of our clients have been with us since we began in 2001.
Competitors: 85% of companies have fewer than 100 repeat clients because they cannot perform quality cleanings consistently. We regularly obtain unhappy repeat customers from our competitors.
Helping Hands: We value our clients’ homes! In order to be able to perform the highest quality cleaning every time, all our cleaning technicians undergo a thorough and intensive two-week training program, followed by a test on procedures, cleaning systems, and cleaning products.
Competitors: Our competitors often do not train at all or have a 1-day training program. As a result they provide poor quality and often damage homes done due to poor knowledge of products.
