Frequently Asked Questions
6 must ask questions before hiring a cleaning service
- Will employees or independent contractors clean my home?
- Do you perform criminal background checks on all employees?
- Who will be cleaning my house? One person? A team? Is there a trained team leader or manager onsite at all times?
- Do you train your employees with a structured and consistent training program?
- Do you provide a satisfaction guarantee with your services?
- What is or is not included in my cleaning price?
why should i hire helping hands instead of any other company or individual?
Helping Hands takes every possible precaution in hiring the most qualified trustworthy individuals available. All of Helping Hands professionals are bonded and insured and covered by workers’ compensation insurance. This means you are not responsible for their medical bills if they are injured while cleaning your home. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes.
if i give you a key, how will it be protected?
is helping hands a franchise?
what about pets?
will the price always be the same?
Also, Each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments.
do i need to sign a contract?
is there anything i need to do before the cleaning?
why is the first time you clean my home priced higher?
who provides the cleaning products and equipment?
is there anything i need to do before the cleaning?
what if my regular cleaning day falls on a holiday?
what if i want to cancel a scheduled service?
should i tip the workers for a job well done?
how do i get regular service started?
what hours do you clean and can i pick the day i would like?
how many people do you send to my home?
how do you monitor quality?
what type of training do your workers receive?
do i need to be home?
how will you get into my home?
what if something gets damaged during the cleaning process?
The most tragic form of damage is something irreplaceable either monetarily or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
how is payment handled?
what about “special requests?”
do you clean windows?
do you clean carpets?
what don’t you do?
can i hire your service provider directly?
Free Cleaning Estimates
Experience a cleaner and healthier environment when you get your cleaning and maid services from Helping Hands. We deliver high-standard maid cleaning services from Elmhurst, Chicago and surrounding areas !
Ready for a cleaner home or space? Contact us at (630) 530-1324 and get a free quote for our cleaning and organizing services.