Frequently Asked Questions

Helping Hands takes every possible precaution in hiring the most qualified trustworthy individuals available. All of Helping Hands professionals are bonded and insured and covered by workers' compensation insurance. This means you are not responsible for their medical bills if they are injured while cleaning your home. Many homeowners are not aware of their potential personal liability for work related injuries if the person or company they hire does not carry this insurance. We also take care of all employee taxes.

No, Helping Hands is a local, family-owned and operated company. Because we are locally owned our prices are more affordable and we are able to provide more flexibility when meeting your specialized needs.

Simply give us a call or text at (630) 530-1324. You may also email us at info@helpinghandsmaidservices.com or complete our online service request form.

Our office hours are Monday-Friday 8:00 a.m. to 5:00 p.m. We clean between the hours of 7:30 a.m. and 5:00 p.m. We try our best to accommodate your preference in days. Because we do not set cleaning time limits, we will ask if you prefer a morning or afternoon cleaning time. Due to the nature of the business and travel between clients' homes, we have a 2 hour arrival window.

No. A great deal of time and resources is put into hiring our staff. Our Service Agreement states that you agree not to hire any past or present Helping Hands professionals, other than through our office for a period of not less than 2 years from the date the professional last worked for Helping Hands, for any purpose whatsoever. In the event that you feel you must hire this person in spite of this agreement, our referral fee to you is $2500 and is due in full immediately upon employment or use of the past/present staff member, regardless of whether the employment is regular employment or on a contract basis.

For regular cleaning clients, once set, the fee will be the same each time we clean for up to one year. However, there are times we need to adjust the rate as our estimates are sight unseen. It's very hard to predict the level of cleaning we need to perform every time. Also, each year we perform pricing reviews on a client by client basis, to consider cost of living adjustments.

No. You may cancel service at any time. Helping Hands also reserves the right to cancel your service at any time.

We begin your service with an initial 'deep cleaning' of your home. This first cleaning is similar to a 'catch up' clean or a spring clean. There is a variety of first time tasks performed during this clean that requires extra time and effort. There is a big difference between 'old' dirt and 'new' dirt. If we don't get rid of it the first time, keeping your home truly spotless will not be possible. Deep cleaning would usually take two to four times longer than regular cleanings.

We accept cash in a sealed envelope (labeled with your name and address), checks and all credit cards (Visa, MC & Discover and AmEx). If you choose to pay by check, we ask that you leave the payment on the kitchen counter. Receipts will be emailed if requested. A $50.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service.

Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip, cash is the preferred method of currency, and it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would mean a lot. Also, we pay your cleaning team bonuses based on your feedback, so please look out for our email with one question survey the day after the cleaning.

Between one and two professionals will arrive to clean your home. We strive to send the same professionals for each visit to ensure consistency. If your regular cleaning professional is unavailable due to illness, vacation, or time off, we will send another qualified member from our team.

Quality is our number one priority and we want you completely satisfied. After each cleaning we send out one question survey because it is extremely valuable for us to know how we are doing every time we are in your home. We are not happy unless you are 100% happy. Based on our client's response and their rating, our employees receive bonuses for their performance.

Our staff is professionally trained in proper cleaning techniques. We do one-on-one training of new hires until they have mastered our high cleaning standards. Our professionals are also trained in the following areas: use of different cleaning products, proper use and maintenance of cleaning equipment, use of alarm systems, workplace safety, organizational and time management skills, knowledge of our company's policies, communication skills, with the client, co-workers. We have monthly meetings with our staff to do continuing education on different areas of cleaning.

Most of our customers are not home when we clean their homes. We keep detailed information about each client's home cleaning or special instructions and information regarding pets, access, and alarm codes.

We do not keep home keys on a regular basis. However, we use garage codes, keypads, or lock boxes for entry.

Pets are not a problem. However, we do need to know if you have them and we would like to have the pet's name. We love pets; however, our teams are instructed not to enter a house if they believe an animal is a threat. Please remember that pets may behave differently if a family member is not present. Due to the individual care that plants require, we are not able to maintain them. We do not feed or clean up after your pets.

Yes. We would appreciate items were picked up off the floor and dressers and counters were organized before we arrive. This allows the cleaning staff to clean more thoroughly. Also, please secure cash, jewelry and other small valuables. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. In the winter months we would appreciate that sidewalks and driveways are cleared so our cleaning professionals are able to gain access to your home. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room.

We will contact you approximately 6 weeks ahead of time to arrange an alternate day for that week. The holidays observed by our office are New Year's Day, Good Saturday (Saturday before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

No problem. All we ask is that you contact us no later than 2 business days prior to your cleaning. Cancellations later than noon the day before are subject to a $50 cancellation fee. If cleaning is cancelled the day of your scheduled appointment, the cleaning is charged at the regular rate.

Because of the nature of our business our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, our staff are instructed to call our office at once and to leave a note advising you of the incident. The office will also follow-up with a phone call to determine the best course of action. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of 'one-of-a-kind' items destroyed must be demonstrated in order that a settlement may be determined. Helping Hands is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be: broken or improperly installed blinds, tiles, curtain rods, shelves, loose carpet etc. All surfaces (marble, granite, etc.) are assumed to be sealed and ready to clean without causing harm. The safest way to protect sentimentally valued items is to store them away on cleaning day.

For the convenience of our clients, Helping Hands Cleaning Services is committed to providing a comprehensive cleaning experience by supplying all necessary cleaning products and equipment. Our professional teams come equipped with a wide range of high-quality cleaning agents and tools, including eco-friendly solutions and commercial HEPA vacuums, ensuring consistency without requiring you to store products.

We love special requests! Please communicate any additional chores, services or cleaning procedures you desire directly to our office at (630) 530-1324. Every effort will be made to accommodate you.

Yes, please call our office and we will be happy to schedule residential window washing for your home.

Yes, please call our office and we will be happy to schedule deep carpet cleaning services.

Our professionals cannot climb higher than a two-step stool, work on the outside of your home, move furniture that contains electronics, lift any objects over 30 pounds, prepare meals, or provide any pet or children-related services and change top bunk beds.