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Before hiring a housekeeper or maid service to clean your home, one of your top concerns is likely to be, “Can I trust this person/company in my home?” After all, you are entrusting someone to come into your personal space, often without your presence. To do so requires a great degree of trust, so you will want to make sure the person or company you hire is a true professional.
To help you in this process, we’ve put together the following checklist to help you evaluate potential housekeeping/maid service candidates:
Call Response Time
Do they respond to calls in a timely fashion? As with any professional service, you should expect a timely response, whether you’re calling to schedule an appointment, request information, or complain about a problem.
Consistent Quality Service
Do they consistently provide a quality service? A professional company will use a checklist to ensure that nothing gets missed during a cleaning, giving you the peace of mind that your home will be cleaned the way you like it, each and every time.
See our Cleaning Checklist
Satisfaction Guarantee
Do they offer a satisfaction guarantee and do they have a record of honoring it? It’s important to know in advance what steps the company will take to remedy the situation if you are unhappy for any reason with their service. A professional service will want to know if you’re not satisfied and willing to take the necessary steps to correct the issues.
Prompt and Ready
Do they arrive and finish the job in the agreed-upon time frame? You’re busy enough, a professional housekeeper won’t make you wait on them to arrive or to finish cleaning your home.
Employee Screening
Does the company conduct background checks/drug screens on its employees? Be sure to ask about their vetting policy, after all, these people will have full access to your home. A reputable company will have a stringent screening process for all employees.
Put It In Writing
Will they provide you with a written estimate? Having your agreement in writing lets you know exactly what you can expect from their service, and save you from surprises later when your bill arrives.
3rd Party Certification
We are GBAC Certified. We hope you find this helpful when making your decision to hire a housekeeping service. We want you to feel confident that you are choosing the right service for you and your family.
Fortunately, we do all of the above so you can be confident in our services. If you have any questions or would like to schedule your first cleaning with us, please call Helping Hands Cleaning Services at 630-530-1324 or email us at info@helpinghandscleaningservices.com.
We look forward to serving you!
Insured and Licensed
Is the company insured, licensed, and bonded, and do they pay for workman’s compensation insurance on their employees? A professional company will answer “yes” to all of the above. If they are not insured, licensed, and bonded, you have little recourse should something be lost or damaged during cleaning. Additionally, if they don’t pay workman’s comp on their staff and a staff member gets hurt in your house, you could be held liable for their medical bills, lost wages, and pain & suffering. Make sure whoever you hire, has all the proper insurances.
Arrive Supplied
Do they provide their own cleaning supplies? Just as a professional hairdresser won’t ask you to bring your own shampoo to your salon appointment, your housekeeper shouldn’t ask to borrow your toilet bowl cleaner.
WHY WE ARE DIFFERENT!
Our Competitors
- Most companies hire the first person who walks in the door. They do not perform a personality test, a background check or a drug test.
- Our competitors are running as much as 400% turnover due to percentage pay, overworking cleaners by over scheduling, no paid vacation or benefits, and most importantly, no time spent with employees developing their careers.
- The majority of our competitors’ cleaners are paid by percentage which guarantees the company’s net profit.
- 85% of companies clean less than 100 repeat clients because they cannot perform quality cleanings consistently. We regularly obtain unhappy repeat customers from our competitors.
- Our competitors often do not train their team at all or have a short 1-day training program. As a result they provide poor quality work and often damage is done to their furniture due to a lack of knowledge of products.
Helping Hands
- In order to hire the best employees we administer a personality test, run a Federal and State background check for misdemeanors and felonies, and perform a pre-employment drug test. We can interview as many as 10-15 applicants before we find the right candidate.
- We have a considerably lower turnover rate than industry standards, with many of our cleaners possessing longevity of 8 years or more. Much of our success is due to great wages and bonuses, flexible scheduling, good benefits, and personal and career development.
- Our employees are paid hourly and not given more homes than they can responsibly handle in a professional manner each day. Our goal is to keep our employees for a lifetime, not wear them out in a day.
- We have successfully served hundreds and hundreds of clients since our beginnings because we deliver quality service every time we clean, not just the first couple of times. Many of our clients have been with us since we began in 2001.
- We value our clients’ homes! In order to be able to perform the highest quality cleaning every time, All our cleaning technicians undergo a thorough and intensive two-week training program followed by a test on procedures, cleaning systems, and cleaning products.
Free Cleaning Estimates
Experience a cleaner and healthier environment when you get your cleaning and maid services from Helping Hands. We deliver high-standard maid cleaning services from Elmhurst, Chicago and surrounding areas !
Ready for a cleaner home or space? Contact us at (630) 530-1324 and get a free quote for our cleaning and organizing services.