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Before hiring a housekeeper or maid service to clean your home, one of your top concerns is likely to be, “Can I trust this person/company in my home?” After all, you are entrusting someone to come into your personal space, often without your presence. To do so requires a great degree of trust, so you will want to make sure the person or company you hire is a true professional.
To help you in this process, we’ve put together the following checklist to help you evaluate potential housekeeping/maid service candidates:
Call Response Time
Do they respond to calls in a timely fashion? As with any professional service, you should expect a timely response, whether you’re calling to schedule an appointment, request information, or complain about a problem.
Consistent Quality Service
Do they consistently provide a quality service? A professional company will use a checklist to ensure that nothing gets missed during a cleaning, giving you the peace of mind that your home will be cleaned the way you like it, each and every time.
Do they offer a satisfaction guarantee and do they have a record of honoring it? It’s important to know in advance what steps the company will take to remedy the situation if you are unhappy for any reason with their service. A professional service will want to know if you’re not satisfied and willing to take the necessary steps to correct the issues.
Insured and Licensed
Is the company insured, licensed, and bonded, and do they pay for workman’s compensation insurance on their employees? A professional company will answer “yes” to all of the above. If they are not insured, licensed, and bonded, you have little recourse should something be lost or damaged during cleaning. Additionally, if they don’t pay workman’s comp on their staff and a staff member gets hurt in your house, you could be held liable for their medical bills, lost wages, and pain & suffering. Make sure whoever you hire, has all the proper insurances.
Does the company conduct background checks/drug screens on its employees? Be sure to ask about their vetting policy, after all, these people will have full access to your home. A reputable company will have a stringent screening process for all employees.
Put It In Writing
Will they provide you with a written estimate? Having your agreement in writing lets you know exactly what you can expect from their service, and save you from surprises later when your bill arrives.
Do they provide their own cleaning supplies? Just as a professional hairdresser won’t ask you to bring your own shampoo to your salon appointment, your housekeeper shouldn’t ask to borrow your toilet bowl cleaner.
Prompt and Ready
Do they arrive and finish the job in the agreed-upon time frame? You’re busy enough, a professional housekeeper won’t make you wait on them to arrive or to finish cleaning your home.
3rd Party Certification
Are they certified by the Association of Residential Cleaning Services International (ARCSI)? The only national, professional association for owners of residential cleaning services is ARCSI. This certification lets you know that you are working with a reputable company.
We hope you find this checklist helpful when making your decision to hire a housekeeping service. We want you to feel confident that you are choosing the right service for you and your family.
Fortunately, we do all of the above so you can be confident in our services. If you have any questions or would like to schedule your first cleaning with us, please call Helping Hands Cleaning Services at 630-530-1324 or email us at email@example.com.
We look forward to serving you!